Visionsphere Logistics

Effective Date: 14/02/2026

1. Acceptance of Terms

By using any service provided by Visionsphere Logistics, the customer agrees to be bound by these Terms and Conditions. By proceeding with our services, the customer confirms they have read, understood, and accepted these Terms in full. Continued use of our services constitutes ongoing acceptance.

2. Scope of Services

Visionsphere Logistics provides courier and logistics services including but not limited to:

• Package pickup and delivery services within Montego Bay, Falmouth, and the surrounding areas

• Warehousing, package handling, and logistics coordination

• Customer loyalty shopping points program

• Referral reward incentives for qualifying customers

• Delivery facilitated through third-party courier partners where necessary

Visionsphere Logistics reserves the right to modify, suspend, or discontinue any service at its discretion without prior notice.

3. Shipping & Service Scheduling

All delivery and pickup schedules are estimates only and are not guaranteed. Delays may occur due to traffic conditions, weather, operational demands, third-party carriers, or circumstances beyond our control.

4. Service Areas

Visionsphere Logistics currently provides pickup and delivery services primarily within:

• Montego Bay

• Falmouth

• Nearby surrounding communities

Delivery outside these areas may be arranged through third-party couriers at the customer’s expense.

5. Responsibility, Risk & Liability

All shipments are transported at the customer’s own risk.
Visionsphere Logistics assumes limited liability for loss, damage, delay, or errors related to shipments.

Responsibility begins when a package is received by our team and ends once the package is delivered, collected, or handed to a third-party carrier.

We are not responsible for:

• Vendor or supplier errors

• Incorrect information provided by customers

• Items lost before reaching our possession

• Delays or damages caused by third-party carriers

6. Packaging & Fragile Items

Visionsphere Logistics is not responsible for damage caused by inadequate packaging by vendors, senders, or customers.

Fragile items including electronics, glassware, liquids, cosmetics, or delicate goods are shipped entirely at the owner’s risk.

7. Prohibited & Restricted Items

Customers must ensure all items comply with Jamaican laws and applicable regulations.

Prohibited items include but are not limited to:

• Illegal drugs or controlled substances

• Firearms, ammunition, or weapons

• Explosives, flammable, or hazardous materials

• Counterfeit or illegal goods

• Pornographic or obscene materials

• Perishable foods without proper approval

• Live animals

• Cash, cheques, or negotiable instruments

Prohibited items may be confiscated or surrendered to authorities without refund. Visionsphere Logistics assumes no liability for resulting penalties.

8. Customs, Duties & Government Fees

Customers are responsible for any applicable customs duties, taxes, clearance fees, or government charges where applicable.

Visionsphere Logistics is not responsible for customs delays, inspections, or seizures.

9. Referral Rewards Program

Customers may earn a referral reward of $100 when a referred customer uses Visionsphere Logistics services and spends at least $3,050.

Referral rewards:

• May be issued as service credit or as determined by the company

• Are subject to verification before payout

• May be modified or discontinued at any time

10. Shopping Points Loyalty Program

Customers earn shopping points based on their spending with Visionsphere Logistics. These points:

• Accumulate with each qualifying transaction

• May be redeemed toward future services or promotions

• Hold no cash value unless otherwise stated

• Are subject to change or expiration at company discretion

11. Payments

Accepted payment methods may include cash, bank transfer, or approved digital payment options.

All payments must be settled before delivery or release of packages unless otherwise agreed. Payments are generally non-refundable once services are completed.

12. Claims & Complaints

All claims must be submitted in writing within 48 hours of delivery or notification.

Supporting documentation (receipts, photos, etc.) may be required. Informal messages via social media or messaging apps do not constitute official claims unless confirmed by the company.

13. Storage & Uncollected Packages

Packages not collected within a reasonable timeframe after notification may incur storage fees.

Items uncollected after an extended period may be disposed of, returned, or otherwise handled to recover costs. Customers remain responsible for outstanding balances.

14. Cancellations

Cancellation requests should be made prior to scheduled pickup or delivery where applicable. Fees may apply depending on service preparation already completed.

Visionsphere Logistics reserves the right to cancel services at its discretion.

15. Amendments & Entire Agreement

Visionsphere Logistics reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of our services indicates acceptance of any updated terms.

These Terms and Conditions constitute the entire agreement between Visionsphere Logistics and its customers regarding services provided.